Terms of Use

These Terms of Use are an agreement between you and Hiep Vu, operating under the name Velyune. They govern your use of the Velyune website, the Velyune: AI Makeup Artist iOS app, and related services. By using Velyune, you agree to these Terms.

1. Apple terms

Your use of the iOS app is also subject to the Apple Standard Licensed Application End User License Agreement where applicable. If these Terms conflict with mandatory Apple terms, the mandatory Apple terms control for the iOS app.

2. Eligibility

You must be at least 13 years old to use Velyune. If you are below the age of majority or the age at which you may independently consent to data processing where you live, a parent or legal guardian must permit and supervise your use. You and, where applicable, your guardian must be legally able to agree to these Terms.

3. License to use Velyune

Velyune grants you a limited, personal, non-exclusive, non-transferable, and revocable license to use the website and app for their intended purposes, subject to these Terms and applicable law. Velyune and its licensors retain all rights not expressly granted.

4. Your photos and generated results

You retain your rights in photos and other content you submit. You grant Velyune and its service providers a limited, temporary permission to host, copy, transmit, process, transform, display, secure, and delete that content only as needed to provide and support your requested edit, protect the service, and comply with law.

To the extent permitted by applicable law, Velyune assigns to you any rights Velyune may have in the generated result created for your request. Laws governing AI-generated content vary. Velyune does not guarantee that a result is eligible for copyright or other protection, is exclusive to you, does not resemble another result, or does not affect a third party’s rights.

You are responsible for having the rights and consent needed for every photo you submit, including permission from each person depicted when required. Do not submit content when you lack those rights or consent.

5. Acceptable use

You may not use Velyune to violate law or another person’s privacy, publicity, intellectual-property, contractual, or other rights; create non-consensual sexual content, sexual exploitation, or sexualized content involving a minor; harass, defame, deceive, impersonate, exploit, or foreseeably harm another person; submit a person’s likeness without required rights or consent; distribute malicious code; probe, disrupt, scrape, or attack the service; bypass security, access, or allowance controls; automate abusive requests; or help another person do any of these things.

6. AI-generated results

AI generation is probabilistic. Results may be inaccurate, unexpected, unflattering, similar to other outputs, or unsuitable for a real-world cosmetic decision. Results are not professional medical, health, or cosmetic advice. Velyune does not guarantee that a result will be accurate, unique, continuously available, or fit for a particular purpose. Review each result before relying on, saving, publishing, or sharing it.

7. Subscriptions, billing, and allowances

Velyune may offer auto-renewable subscriptions only through Apple’s App Store. Available plans, billing periods, local prices, taxes, and included edit allowances are shown in Apple’s purchase flow before you buy.

Payment is charged to your Apple account. A subscription renews automatically unless you cancel it through Apple before renewal. You can restore eligible purchases and manage or cancel a subscription through Apple’s subscription settings. Refunds are handled under Apple’s policies and applicable law. Deleting the app does not cancel a subscription.

Credits and edit allowances are personal, non-transferable, have no cash value, and follow the plan and billing period displayed when you purchase. Mandatory refund, cancellation, and consumer rights remain unaffected.

8. Velyune intellectual property

The Velyune name, website, app, interfaces, text, graphics, code, preset system, and other service materials are owned by Velyune or its licensors and are protected by applicable law. These Terms do not grant permission to copy or use Velyune branding outside normal use of the service.

9. Feedback

If you send feedback, you permit Velyune to use it without restriction or compensation. This permission does not give Velyune ownership of your photos, generated results, or private support content.

10. Third-party services and privacy

Velyune relies on third-party services to provide app distribution, payments, cloud operations, AI processing, notifications, and subscription management. Your use of those services may also be governed by their terms. Our handling of information is described in the Privacy Policy.

11. Service changes, suspension, and termination

We may change, limit, suspend, or discontinue features when reasonably needed for security, abuse prevention, legal compliance, provider changes, or service operation. We may restrict access when we reasonably believe these Terms have been violated. You may stop using Velyune at any time. Provisions that by their nature should survive will remain in effect, including content responsibility, intellectual property, disclaimers, liability, disputes, and accrued payment obligations.

12. Disclaimers

To the extent permitted by law, Velyune is provided “as is” and “as available.” Velyune disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted, secure, or error-free operation. These disclaimers do not limit rights or warranties that cannot lawfully be waived.

13. Limitation of liability

To the extent permitted by law, Velyune is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost data, profits, goodwill, or opportunities arising from use of the service. To the extent permitted by law, Velyune’s total liability for claims arising from or related to the service will not exceed the amount you paid for Velyune during the 12 months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability, warranties, or consumer rights that applicable law does not permit us to exclude or limit.

14. Your responsibility for third-party claims

To the extent permitted by law, you are responsible for third-party claims, losses, and reasonable costs caused by your lack of rights or required consent for submitted content, your unlawful conduct, or your intentional misuse of Velyune. This section does not apply to the extent a claim was caused by Velyune or where applicable consumer law does not permit it.

15. Governing law and disputes

These Terms are governed by the laws of Vietnam, without regard to conflict-of-law principles. Before filing a formal claim, please contact us and allow 30 days to resolve the dispute informally. If it remains unresolved, a claim may be brought before the competent courts of Vietnam. This section does not take away any mandatory consumer-protection rights or remedies, including a forum or remedy that the law where you live does not allow these Terms to waive.

16. Changes to these Terms

We may update these Terms when the service or legal requirements change. We will post revised Terms here and update the effective date, and may provide an in-app notice for material changes. Continuing to use Velyune after revised Terms take effect means you accept them where permitted by law. A revision does not retroactively remove rights that have already accrued.

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